What distinguishes one Carpet Cleaning Company from another?
This checklist will ensure that you have asked the right questions:
A Checklist of Questions to Ask:
- 1.)Do You Have Good Testimonials &/or References?
Our company enjoys a golden reputation in the industry. After each job we perform for our Clients, within the following 3 days we do a Quality Control call to check in. Each Client is asked for a Testimonial. For the Testimonial we receive, our Client receives a mock $10 bill that is used for future services. (Our Testimonials &/or References are available upon request).
- 2.)What Kind Of Experience Do You Have?
Our company has been in business since 2000. We are highly skilled and trained in carpet cleaning and water damage clean-up. Our company has experience in a lot of different situations.
- 3.)Are You Well Educated In Their Field?
Sadly, most companies in our industry do not invest in educating themselves in their field. We regularly attend educational courses, certification schools, conventions and study trade journals and books related to our work. We are abreast of cutting edge technology and changes that regularly occur in our industry. Our national network of expertise is brought directly to your job-site. We are certified with the IICRC. Anyone can say they are certified with this affiliation – ask for proof. We are listed on their website and we have a certificate I can scan and email to you for proof.
- 4.)What Systems Do You Use?
We use a high power truck mount steam cleaning system. Our company is also committed to first class service systems. We will show up on time (we know your time is valuable). We have created educational pieces to help our clients. Our staff will be uniformed and well groomed. You will be treated with courtesy and respect. Your orders will be processed in a timely manner.
- 5.)Do I Get What I Bargain For?
Never select a service company based on price. Some companies would have you believe that you can get a quality service for a very low price. Their technique is to advertise a low price to get in the door, only to reveal that the low price does not include what you really need.
Quality service is not cheap, but you get the peace of mind of working with the most reputable experienced, guaranteed company that will provide you with the information you need to get the most out of the service provided. By using a quality company like ours, you will save money in the long run.
- 6.) Do You Guarantee Your Work?
After having an uninformed, uneducated or downright unscrupulous company in your home or business, the hardest part is getting them back to fix the problem. At our company, we offer a 100% money-back guarantee.
- 7.)Do You Offer A Referral Bonus Program?
We want to reward you for sending clients to us. For each new client you send to us, we will send you a 10% referral certificate (when the job is complete) for what they spend with us the first time (profit of job not invoice amount). You may use the referral certificate for cash or services. And remember that we guarantee our work, so help your family, friends, neighbors and co-workers enjoy the most outstanding service experience ever!
- 8.)Are You Licensed and Insured?
All reputable businesses have insurance to protect not only themselves but their clients as well. We carry business liability insurance and we are licensed. (Available upon request, we will need your name, complete address and phone number.) When hiring a Service Professional it is always a good idea to have them show you proof of insurance!
A Few Facts For You: Your carpets act like a giant health filter, capturing dust, dirt, bacteria, pollen, dust mites, their waste, and the bacteria that feed on it.
Government studies have shown that when you remove carpets from buildings, people get sick four times more often. But, like any filter, your carpets become saturated and ineffective over time—creating a need for professional quality cleaning. And even vacuuming every day does not kill bacteria embedded in the carpet.
The EPA found that professional carpet cleaning actually gets carpets 1,500 percent cleaner than even vacuuming every day. The steaming hot water used by professionals kills germs and bacteria that build up in your home.
Ever wonder if having your carpets cleaned does more harm than good?
Do you worry or are you concerned about the following things:
*My carpets will wear out faster if I have them professionally cleaned once per year- Soil and dirt actually wear your carpets out faster than having them professionally cleaned. Carpet manufacturers now require carpets to be professionally cleaned at least every one to two years to uphold their guarantee. We use a state of the art truck mount cleaning system with water that heats over 200 degrees.
*My carpet cleaning machine/rug doctor will work just fine – A store bought carpet cleaner or a rug doctor leaves most of the water in your carpets and it doesn’t heat the water hot enough to kill any goodies that are living in your carpet
*There will be too much residue left in my carpet , *It takes too long for my carpet to dry, *My carpet seems to get dirtier faster after having them cleaned – If you have had an issue with any of these 3 items; you need to hire a company that is highly skilled and trained in the carpet cleaning industry (IICRC). When your carpets get soiled faster after a professional cleaning it is because residue is left and that is from mixing the cleaning solution improperly. We have received the correct extensive training and are very knowledgeable with the correct process with mixing cleaning solution and carpet fibers. One more thought on ‘residue’ …. do you wash your laundry only with water.. or take a shower without using soap?? If you have had a problem with carpets that take 3 days to dry, again, you want to hire a company that is highly skilled and trained in the industry (IICRC) – and has learned how to apply the correct amount of water.