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8 Questions You Should Ask Before Hiring A Carpet Cleaning Company

What distinguishes one Carpet Cleaning Company from another?

This checklist will ensure that you have asked the right questions:

A Checklist of Questions to Ask:

Our company enjoys a golden reputation in the industry. After each job we perform for our clients, within the following 3 days we do a quality control call to check in. Each client is asked for a testimonial. For the testimonial we receive, our client receives a mock $10 bill that is used for future services. (Our testimonials and/or references are available upon request.).
We have been operating since 2000. We are highly skilled and trained in carpet cleaning and water damage cleanup. Our team has experience in a wide range of situations.
Unfortunately, many companies in our industry do not prioritize their ongoing education to develop themselves. Whereas, we actively participate in different training courses, programs, and industry conventions to broaden our knowledge and skills. We regularly review different trade publications related to our works. This approach keeps us updated on the latest discoveries and advancements. Our extensive network of experts around the nation is brought directly to you.
We use a high-power truck-mounted steam cleaning system. Our company is also committed to first-class service systems. We will show up on time (we know your time is valuable). We have created educational pieces to help our clients. Our staff will be uniformed and well groomed. You will be treated with courtesy and respect. Your orders will be processed in a timely manner
Selecting a service provider only based on cost is a bad idea. Some companies might attempt to convince you that you can get excellent service for a relatively low price. Their typical strategy is to advertise an attractive price to pull you in, only to later disclose that the necessary services are not included with the amount.
Although quality service may be more expensive, it assures you that you are working with a reliable, experienced, and guaranteed supplier who will give you the information you need to get the most out of the services provided. By choosing a reputable company like us, you get the guarantee of Long-term savings.
After experiencing the frustration of having an unqualified, uninformed, and outright dishonest company in your home or workplace, the most difficult part is getting them to fix the issue and finish their work. Our company offers a full satisfaction guarantee, ensuring you get a full refund in the case where you are not pleased with our service.
We appreciate our clients for bringing new customers our way. For every new customer you refer to us, we offer you a 10% referral certificate based on their first spending. This certificate can be used for paying the service cost or getting new service. Additionally, we guarantee you a satisfactory service, so you can help your family members, friends and neighbors experience our service too.
All reputable businesses have insurance to protect not only themselves but their clients as well. We carry business liability insurance and we are licensed. (Available upon request, we will need your name, complete address and phone number.) When hiring a service professional, it is always a good idea to have them show you proof of insurance!

A Few Facts For You: Your carpets act like a giant health filter, capturing dust, dirt, bacteria, pollen, dust mites, their waste, and the bacteria that feed on it.

Government studies have shown that when you remove carpets from buildings, people get sick four times more often. But, like any filter, your carpets become saturated and ineffective over time—creating a need for professional quality cleaning. And even vacuuming every day does not kill bacteria embedded in the carpet.

The EPA found that professional carpet cleaning actually gets carpets 1,500 percent cleaner than even vacuuming every day. The steaming hot water used by professionals kills germs and bacteria that build up in your home.

Ever wonder if having your carpets cleaned does more harm than good?

Do you worry or are you concerned about the following things:

Hiring a Carpet Cleaning Company

*My carpets will wear out faster if I have them professionally cleaned once per year- Soil and dirt actually wear your carpets out faster than having them professionally cleaned. Carpet manufacturers now require carpets to be professionally cleaned at least every one to two years to uphold their guarantee. We use a state of the art truck mount cleaning system with water that heats over 200 degrees.

*My carpet cleaning machine/rug doctor will work just fine – A store bought carpet cleaner or a rug doctor leaves most of the water in your carpets and it doesn’t heat the water hot enough to kill any goodies that are living in your carpet.

*There will be too much residue left in my carpet , *It takes too long for my carpet to dry, *My carpet seems to get dirtier faster after having them cleaned – If you have had an issue with any of these 3 items; you need to hire a company that is highly skilled and trained in the carpet cleaning industry (IICRC). When your carpets get soiled faster after a professional cleaning it is because residue is left and that is from mixing the cleaning solution improperly. We have received the correct extensive training and are very knowledgeable with the correct process with mixing cleaning solution and carpet fibers. One more thought on ‘residue’ …. do you wash your laundry only with water.. or take a shower without using soap?? If you have had a problem with carpets that take 3 days to dry, again, you want to hire a company that is highly skilled and trained in the industry (IICRC) – and has learned how to apply the correct amount of water.