Many people get their carpets cleaned around the holidays, which we think is a great idea! We know there are many carpet cleaning companies out there, Anchor included, so what makes one company better than the other? With sales and discounts flooding the market right now, how do you choose? Here at Anchor Restoration we are proud of our carpet cleaning team, and would love to help you select the right company for your needs.
8 Mistakes to Avoid when selecting a Carpet Cleaning Company:
Mistake #1: Choosing a carpet cleaner based on equipment alone. No question, your carpet cleaner needs first-rate equipment. But he also needs something else. He needs employees who are skilled at operating that equipment. Many companies own hot-water extractors, but very few companies teach their employees how to use them properly. The best way to know that the carpet cleaner’s employees have been properly trained is to make sure the cleaner has been certified by the IICRC. Before you choose a carpet cleaner, ask to see written proof of the company’s and the techs IICRC certification.
Mistake #2: Low price could be a problem in three ways: (1) low price can be the bait and switch that attracts your phone call. But once the cleaner gets into your home, he pressures you into a much more expensive job. (2) Low price can be for single-process cleaning. Rarely does the consumer know what this means and, when told, ask for a dual-process cleaning instead, which costs much more. (3) Low price means the carpet cleaner has cheap equipment, which will not effectively clean your carpet.
Mistake #3. Choosing a carpet cleaner based on a single phone call. Instead, invite the person to your home and ask for a specific written quote. Then you’ll know exactly what the carpet cleaner recommends – and you won’t be the victim of high-pressure tactics when the technician steps into your living room.
Mistake #4. Choosing a carpet cleaner who doesn’t offer a money-back guarantee. Every carpet cleaning company should be fully accountable for its work. And if you aren’t pleased with the job in every way, you shouldn’t have to pay for it. Not all carpet cleaners offer a guarantee. Or, if they do, the guarantee may be limited. Ask if he offers a money-back guarantee and then make sure he includes his guarantee on his written quotation.
Mistake #5: Choosing a carpet cleaner without getting comments from his other clients. Any carpet cleaner can say anything about his past jobs. And, sadly, some of what he says may not be true. Make sure you ask for references or read comments from current customers so you can depend on the carpet cleaner and his work.
Mistake #6: Choosing a carpet cleaner who isn’t certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). If your carpet cleaner isn’t a close friend, you may not know whether he has the knowledge or experience to clean your carpet well. If you want to be sure you are hiring a competent professional, make sure he is IICRC certified. The carpet cleaner must earn that certification through study, experience and successful completion of formal, written examinations. In effect, cleaners who are certified by the IICRC have earned a college degree in carpet cleaning.
Mistake #7: Choosing a carpet cleaner who isn’t a member of the Carpet and Fabricare Institute (CFI). CFI is a trade association of carpet cleaners who are dedicated to:
-Honest, ethical business practices
-Staying current on the latest methods for carpet and upholstery care, cleaning and restoration
-The highest possible level of customer service. You’re making a wise decision when you have your carpet cleaned by a member of the CFI.
Mistake #8: Choosing a carpet cleaner who doesn’t use a truck mounted hot water extraction system. Portable hot water systems are good, but they aren’t as good as truck-mounted systems. Truck-mount systems are the Rolls Royce of carpet cleaners compared with portable hot water systems, truck mount systems use hotter water, higher pressure and stronger suction. So all the way around, you get a much better job. No two ways about it.